About Us

Basingstoke Locksmiths is a long-established locksmith and security company operating in Hampshire, Berkshire & Surrey. We have an experienced team of lock technicians and security personal who are always available to both business and residential customers.

Customer Survey

Upon job completion, our locksmiths may ask you to complete a brief questionnaire related to some aspects of the service. While this is obviously not compulsory, we appreciate the feedback given by our customers. The Customer Survey allows us to carefully monitor our overall perfomance and identify the areas where we could possibly improve. A selection of the aggregate records are shown on this page under the heading "Survey Results".

We arrive within 30 minutes of receiving a customer call 81% of the time and almost half of our business (47%) comes from repeat or referred customers. We're rpoud of the fact that we have a customer satisfaction score of 93%, but we won't ever get complacent - there's always room for improvement.